Return/Refund and Shipping Policy

Unopened Products (Within 30 Days of Purchase Ship Date)

Shutter Renu™ 1 Quart Kit, Half Gallon Kit, and Gallon Kit:
If you have received your kit, and have decided not to use it, you may return the unopened, unused kit within 30 days of purchase ship date, for a refund of the purchase price, less shipping.  Refunds are issued upon receipt of unopened, unused kits and typically take up to 5 business days to process.

Vinyl Renu™ Gallon, DIY Kits and Contractor Pail Kit:
If you have received your Vinyl Renu, and have decided not to use it, you may return the unopened, unused product within 30 days of purchase ship date, for a refund of the purchase price, less shipping.  Refunds are given upon receipt of unopened, unused product.

Please return products to:
Renu Labs
OSO Returns Department
​1836 Stout Dr, #5, Warminster PA 18974

 

Opened or Used Products (Within 30 Days of Purchase Ship Date)

We strongly encourage you to call or email with questions if you encounter problems with the use of our product.  It is our passion to help you obtain beautiful, long-lasting results!

1 Quart Kit, Half Gallon Kit and Gallon Kit:
If you use Shutter Renu™and are not satisfied with the results (despite our help), you may request a refund by emailing pictures of your project to info@shutterrenu.com, within 30 days of purchase ship date. A refund of purchase price, less shipping, will be given upon receipt of email with photos.

 

No Refunds for used Vinyl Renu™Gallons, DIY Kits or Contractor Pail Kits.
If you would like to try our product before purchasing a large amount, please order a Sample.  When you see how well Vinyl Renu™works, simply call or email us to order larger quantities.  We will credit you the cost of the sample toward your purchase.

There are no partial refunds for “leftover” products from kits.  We encourage you to use Shutter Renu™ on other projects around your home.  Please see Testimonials and FAQ’s for ideas!

 

Shipping of Shutter Renu and Vinyl Renu

Standard Shipping

USA: Standard Shipping delivers within 5-7 business days from the date the order is placed.  Items are shipped from Traverse City, Michigan.  Our shipping department uses a variety of companies including, but not limited to, UPS Ground, FedEx, or US Postal Service.  You do not need to be home to receive your items.  We cannot ship to PO Boxes. Shipping of our 5 Gallon Contractor pails can take longer to ship, as they are shipped Freight.

Canada: Expect 1-2 week shipping via USPS, unless otherwise stated. No PO Box addresses to Canada.

International: Rates and times subject to current policies.

 Next Day and 2 Day Shipping

Orders placed before 1 p.m. on weekdays can be shipped Next Day or 2 Day.  Please use the Shipping Calculator in the Shopping Cart to obtain rates.  Contractor Pail Kits are not available for expedited shipping.